Cancellation of Order

• The Company hereby informs user that user’s receipt of an electronic or other form of order confirmation does not signify the company’s acceptance of user’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of user’s order to accept or decline user’s order for any reason. The company further reserves the right any time after receipt of user’s order, after prior notice to user, to supply less than the quantity user ordered of any item.
• User’s order will be deemed accepted by the company upon shipment of products or performance of services that user has ordered as indicated by the Company’s servers. Title to goods and all risk of loss passes to user upon delivery to the common carrier. The company may require additional verification or information before accepting any order.
• The Company shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and user’s credit/debit card charged. If user’s credit/debit card has already been charged for the purchase and User’s order is cancelled, the company shall immediately issue a credit to user’s credit/debit card account for the amount of the charge.
• User shall be entitled to cancel an order of any Product, booked on acwalla.in, by Clicking on “Cancel” in My Account under the Orders tab.
• Cancellation request can be placed anytime after booking of order but before status of order changes into “Shipped”.
• All eligible refunds against cancellation of orders by user before delivery of product to user will be subject to deduction of 3% of the product price already paid (transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.

General Return Policy

• All products purchased from acwalla.in enjoy 7 days Return Policy.
• Any product, purchased from acwalla.in, can be returned within 7 days of delivery by placing an email to info@acwalla.in.
• Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
• If you report an issue with your Air Conditioner, Refrigerator, Washing Machine, Microwave or Air-purifier we may schedule a technician visit to your location. This visit is scheduled by placing an email to info@acwalla.in. Subject to terms and conditions, a resolution will be provided based on the technician’s evaluation report.
• Return will be processed only if:
  • it is determined that the product was not damaged while in your possession;
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein)
    
• Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or incorrect product ordered.
• Products marked as “non-returnable” on the product detail page cannot be returned.
• Products may be eligible for replacement only if the same seller has the exact same item in stock.
• If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
• The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.